Terms & Conditions
Welcome to Matthews Aquatic Paradise Ltd. By accessing our website or purchasing our products and services, you agree to be bound by the following Terms & Conditions. Please read them carefully before placing an order.
These terms are governed by UK law, including the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, and other applicable legislation.
1. Company Information
Matthews Aquatic Paradise Ltd
Aquarium design, installation, maintenance & aquatic retail services
United Kingdom
2. Use of Website
By using this website, you agree that you will:
- Use the site for lawful purposes only
- Not attempt to disrupt or damage website functionality
- Not copy, reproduce, or exploit content without permission
We reserve the right to restrict access to users who violate these terms.
3. Products & Services
We specialise in:
- Aquarium design and installation
- Aquascaping services
- Aquarium maintenance and health checks
- Fish and aquatic livestock supply
- Aquatic equipment and accessories
All descriptions, pricing, and availability are subject to change without notice.
4. Orders & Payments
By placing an order, you agree that:
- All information provided is accurate and complete
- Payment must be made in full at the time of purchase (unless agreed otherwise)
- We reserve the right to refuse or cancel any order
If an order is cancelled after payment, a full refund will be issued where applicable.
5. Pricing
All prices are listed in GBP (£) and may include VAT where applicable.
We reserve the right to:
- Update prices at any time
- Correct pricing errors without prior notice
- Modify service costs based on project requirements
6. Cancellations
For services such as aquarium installation or maintenance:
- Cancellations must be made with reasonable notice
- Late cancellations may incur charges for time and materials already allocated
- Deposits may be non-refundable depending on project stage
7. Returns & Refunds
Please refer to our Returns & Refunds Policy for full details on eligibility, exclusions, and refund processing times.
8. Live Fish & Aquatic Livestock
Due to the nature of live aquatic animals:
- We cannot guarantee compatibility after purchase unless advised by us
- We are not responsible for issues caused by improper tank conditions
- DOA (dead on arrival) claims must be reported within 48 hours
9. Service Disclaimer
While we aim to provide expert aquarium care and installation services:
- We cannot guarantee biological outcomes such as fish survival, plant growth, or algae control due to environmental variables outside our control
- Customers are responsible for maintaining suitable aquarium conditions unless under a maintenance contract
10. Liability
We are not liable for:
- Indirect or consequential losses
- Damage caused by misuse of products or systems
- Loss of livestock due to improper care after installation or delivery
Our liability is limited to the value of the product or service provided.
11. Intellectual Property
All website content, including text, images, branding, and designs, is the property of Matthews Aquatic Paradise Ltd and may not be copied or reused without written permission.
12. Privacy
We handle personal data in accordance with the UK GDPR and Data Protection Act 2018. Please refer to our Privacy Policy for full details on how your information is collected and used.
13. Third-Party Services
We may use third-party suppliers for:
- Payment processing
- Delivery services
- Specialist aquatic equipment
We are not responsible for delays or issues caused by third-party providers.
14. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time. Continued use of our services constitutes acceptance of any changes.
15. Contact Us
If you have any questions about these Terms & Conditions, please contact us: