Matthews Aquatic Paradise Ltd
Last Updated: 26 June 2026
This Payment Policy explains the payment methods accepted by Matthews Aquatic Paradise Ltd and the terms that apply when you make a purchase through our website.
By placing an order with us, you agree to this Payment Policy together with our Terms of Sale, Terms of Use, Privacy Policy, and other applicable website policies.
We currently accept secure online payments through approved payment providers, which may include:
Visa
Mastercard
Maestro
American Express (where available)
Apple Pay
Google Pay
PayPal (where available)
Shop Pay (where available)
Other secure payment methods displayed during checkout
Accepted payment methods may change without prior notice.
Your payment security is important to us.
All online payments are processed using secure, encrypted payment gateways that comply with recognised industry security standards.
Matthews Aquatic Paradise Ltd does not store or have access to your complete payment card details. Payment information is processed directly by our authorised payment providers.
When you place an order:
Your payment method may be authorised before your order is confirmed.
Orders will only be processed once payment has been successfully authorised.
If authorisation fails, your order cannot be accepted.
Your bank or payment provider may carry out additional security checks before approving the transaction.
All prices shown on our website are displayed in Pounds Sterling (£ GBP).
Where applicable, prices include Value Added Tax (VAT) at the prevailing UK rate unless otherwise stated.
Delivery charges, where applicable, are calculated separately during checkout before payment is completed.
Although every effort is made to ensure pricing accuracy, errors may occasionally occur.
If an item has been listed at an incorrect price due to a typographical error, supplier error, or technical issue, Matthews Aquatic Paradise Ltd reserves the right to:
Cancel the affected order before dispatch.
Contact you with the correct price.
Offer the option to continue with the corrected order.
Issue a full refund where payment has already been taken.
Nothing in this policy affects your statutory rights.
All transactions are processed in British Pounds Sterling (£ GBP).
Customers using overseas payment cards may incur exchange rate charges or foreign transaction fees from their bank or card issuer. Matthews Aquatic Paradise Ltd has no control over these additional charges.
Once payment has been successfully received, you will receive an email confirming that your order has been placed.
This confirmation acknowledges receipt of your order but does not necessarily mean that your order has been accepted for dispatch.
Orders may be declined if:
Payment authorisation fails.
Insufficient funds are available.
Incorrect payment details are entered.
Fraud prevention checks are unsuccessful.
The payment provider declines the transaction.
If your payment is unsuccessful, no contract for sale will be formed.
To protect our customers and business, Matthews Aquatic Paradise Ltd reserves the right to:
Carry out identity verification checks.
Request additional information before dispatch.
Delay shipment while payment verification is completed.
Cancel suspicious or potentially fraudulent orders.
We may also report suspected fraudulent activity to the relevant authorities or financial institutions where appropriate.
Approved refunds will normally be made using the original payment method.
Refund processing times vary depending on your payment provider but are typically completed within:
3–10 business days for card payments.
Instant to 5 business days for digital wallets, depending on the provider.
Longer in exceptional circumstances.
For full details, please refer to our Returns & Refunds Policy.
Discount codes, promotional offers, vouchers, and special promotions:
Must be entered before completing payment.
Cannot normally be applied retrospectively.
May only be used in accordance with their published terms.
May be withdrawn or amended without notice unless prohibited by law.
Only one promotional code may be accepted per order unless otherwise stated.
Where Matthews Aquatic Paradise Ltd offers gift cards:
Gift cards are non-refundable except where required by law.
They cannot normally be exchanged for cash.
Lost or stolen gift cards may not be replaceable.
Additional gift card terms may apply.
Customers are encouraged to contact Matthews Aquatic Paradise Ltd before initiating a payment dispute or chargeback.
Where an incorrect chargeback is raised after goods have been supplied, we reserve the right to provide supporting evidence to the payment provider and pursue recovery of any outstanding amounts where appropriate.
For UK orders, applicable taxes are included where required.
Customers placing orders from outside the United Kingdom (if international shipping becomes available) may be responsible for:
Import duties
Customs charges
Local taxes
Clearance fees
These charges are the responsibility of the customer unless otherwise stated.
Matthews Aquatic Paradise Ltd may update this Payment Policy from time to time.
Any amendments will be published on this page, and the revised version will apply from the date shown at the top of this policy.
If you have any questions regarding payments or billing, please contact:
Matthews Aquatic Paradise Ltd
Email: info@matthewsaquaticparadise.co.uk (replace with your preferred contact email if different)
This Payment Policy should be read alongside our:
Privacy Policy
Cookie Policy
Terms of Use
Terms of Sale
Shipping & Delivery Policy
Returns & Refunds Policy
Website Disclaimer
This policy is intended to support compliance with applicable UK legislation, including the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and relevant UK payment and consumer protection requirements.
