Matthews Aquatic Paradise Ltd
Effective date: 8 September 2026
These Terms of Use explain the rules for using the Matthews Aquatic Paradise Ltd website and related online services.
By accessing or using our website, you agree to comply with these Terms of Use. If you do not agree with these terms, please do not use our website.
1. About Us
Matthews Aquatic Paradise Ltd provides aquarium-related products and services, including aquarium design and installation, aquascaping, planted aquariums, aquarium maintenance, fish consultations, aquarium health checks and related products and advice.
Our website provides information about our business, products, services, projects, offers and aquarium-related content.
2. Using Our Website
You agree to use our website responsibly and lawfully.
You must not:
- Use the website for any unlawful or fraudulent purpose;
- Attempt to gain unauthorised access to our website or systems;
- Introduce viruses, malware or other harmful material;
- Interfere with the operation or security of the website;
- Copy or reproduce our website content for commercial purposes without permission;
- Scrape, harvest or collect information from the website without our permission;
- Impersonate Matthews Aquatic Paradise Ltd or another person; or
- Use the website in a way that could damage our reputation or business.
We reserve the right to restrict or suspend access where we reasonably believe these Terms have been breached.
3. Website Information
We aim to ensure that information published on our website is accurate and up to date.
However, aquarium products, livestock, plants, equipment, prices, availability, photographs and service information may change.
We do not guarantee that every piece of information will always be complete, current or error-free.
If you identify an error, please contact us so that we can investigate and, where appropriate, correct it.
4. Aquarium Information and Advice
Information provided through our website, blog, social media or other online content is intended for general information and educational purposes.
Aquarium conditions can vary considerably between individual tanks.
Information about fish, plants, water parameters, aquascaping, equipment and aquarium care should therefore be considered general guidance rather than a guarantee of a particular result.
Where you require advice about a specific aquarium, fish or aquatic environment, we recommend contacting us for an appropriate consultation or health check.
5. Products and Services
Information displayed on our website about products and Services does not necessarily constitute an offer to supply.
Product availability may change without notice.
Purchases of Goods and Services are subject to our Terms of Sale and any specific terms provided with a quotation or order.
Where a quotation is provided, the quotation will normally set out the specific Goods or Services included, price and relevant conditions.
6. Intellectual Property
Unless otherwise stated, the content of this website belongs to Matthews Aquatic Paradise Ltd or is used with permission.
This may include:
- Website text;
- Logos and branding;
- Photographs;
- Videos;
- Graphics;
- Aquarium designs;
- Illustrations;
- Blog articles;
- Marketing materials; and
- Other original content.
You may view and use the website for your personal, non-commercial purposes.
You must not reproduce, modify, distribute, publish, sell or commercially exploit our content without our prior written permission, except where permitted by law.
7. Our Images and Aquarium Projects
Photographs and videos of aquarium installations, aquascapes, products and projects may be displayed on our website and social media channels.
Where appropriate, images may show completed projects, work in progress or examples of our services.
Natural aquarium materials such as plants, wood, rocks and livestock may vary from photographs.
8. User-Generated Content and Reviews
If you submit a review, photograph, testimonial, comment or other content to us, you confirm that:
- You have the right to provide the content;
- The content is truthful and based on your genuine experience;
- The content does not infringe another person’s rights;
- The content is not unlawful, threatening, abusive or defamatory; and
- The content does not contain malicious software.
You retain ownership of your content.
By submitting content to us, you give Matthews Aquatic Paradise Ltd permission to use, reproduce and display that content for legitimate business and marketing purposes, subject to applicable law.
We may remove content that we reasonably believe breaches these Terms or applicable law.
We do not knowingly publish fake or misleading customer reviews.
9. Links to Other Websites
Our website may contain links to third-party websites.
These links may be provided for convenience or additional information.
We do not control third-party websites and are not responsible for their content, availability, security, privacy practices or terms.
You should review the terms and privacy policies of third-party websites before using them.
10. Website Availability
We aim to keep our website available and operating correctly.
However, we do not guarantee uninterrupted access.
The website may occasionally be unavailable because of:
- Maintenance;
- Technical problems;
- Hosting issues;
- Security measures;
- Updates;
- Internet or telecommunications problems; or
- Circumstances outside our reasonable control.
11. Website Security
You must not attempt to compromise the security of our website.
This includes attempting to:
- Access restricted areas;
- Obtain other users’ information;
- Introduce malicious software;
- Circumvent security measures;
- Conduct denial-of-service attacks; or
- Gain unauthorised access to our systems.
Suspected security breaches may be reported to the appropriate authorities where appropriate.
12. Privacy
Your use of our website may involve the collection and processing of personal information.
We handle personal information in accordance with our Privacy Policy.
Our Privacy Policy explains what information we collect, why we collect it and how it may be used.
13. Cookies
Our website may use cookies and similar technologies.
Where required, appropriate information and consent mechanisms will be provided.
Further information is available in our Cookie Policy.
14. Social Media
Matthews Aquatic Paradise Ltd may operate social media accounts and may link to social media platforms from our website.
Social media platforms operate under their own terms and privacy policies.
You are responsible for complying with the rules of any social media platform you use.
15. Competitions and Promotions
From time to time, we may run competitions, giveaways or promotional campaigns.
Additional terms may apply to individual promotions.
Where additional terms apply, they will be made available with the relevant promotion.
Nothing in promotional terms will remove or restrict your statutory consumer rights.
16. Limitation of Liability
We do not exclude or limit liability where doing so would be unlawful.
Nothing in these Terms excludes or limits liability for:
- Death or personal injury caused by negligence;
- Fraud or fraudulent misrepresentation;
- Breach of statutory consumer rights; or
- Any other liability that cannot legally be excluded or limited.
To the extent permitted by law, Matthews Aquatic Paradise Ltd will not be responsible for indirect or unforeseeable losses arising from your use of the website.
17. Changes to the Website
We may change, update, suspend or remove website content or functionality from time to time.
We may also update these Terms of Use where necessary to reflect changes to our website, business or applicable legislation.
The latest version will be published on this page.
18. Breach of These Terms
If you breach these Terms of Use, we may take reasonable action, including restricting or suspending your access to the website.
Where appropriate, we may also take legal action or report unlawful activity to the relevant authorities.
19. No Waiver
If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce that provision later.
20. Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply.
21. Governing Law
These Terms of Use are governed by the laws applicable in the relevant part of the United Kingdom.
If you are a consumer, you will retain any mandatory protections provided by the laws applicable to your place of residence.
22. Contact Us
If you have questions about these Terms of Use, our website or our Services, please contact Matthews Aquatic Paradise Ltd using the contact details published on our website.
Matthews Aquatic Paradise Ltd
Terms of Use – Version 1.0
Last updated: 8 September 2026
These Terms of Use should be read alongside our Terms of Sale, Privacy Policy, Cookie Policy, Returns & Refunds Policy and Delivery Policy.