At Matthews Aquatic Paradise Ltd, we strive to make the payment process as easy, secure, and transparent as possible for all of our customers. This Payment Policy outlines the terms and methods of payment for our aquarium installation services, maintenance services, and products available in our online shop.
1. Accepted Payment Methods
We accept the following payment methods for all services and products:
- Credit Cards (Visa, MasterCard, American Express)
- Debit Cards
- PayPal
- Bank Transfers (available for large projects)
- Cryptocurrency (if applicable, subject to prior arrangement)
Please note that payments for services rendered (such as installation and maintenance) may be processed on-site or online, depending on the nature of the service.
2. Payment Terms for Services
- Aquarium Installation: A deposit of 50% is required upon confirmation of the installation order. The remaining balance is due upon completion of the installation.
- Maintenance Services: Payment for scheduled maintenance services is due on the day the service is completed. We accept payment for individual visits or monthly/quarterly service packages.
If applicable, we may provide a quote in advance of service. The final invoice will reflect the actual work completed.
3. Payment Terms for Products
- For purchases made in our online shop, full payment is required at the time of order.
- We accept payment at checkout, and products will be shipped once payment is confirmed.
In the event of any delays in payment processing, your order may be delayed until payment is successfully processed.
4. Late Payments
- For services that have been invoiced but not paid on the scheduled due date, a late fee may apply. A standard late fee of 5% per month (or the maximum allowed by law) will be charged on any outstanding balance.
- If payment is not received within 30 days of the due date, we reserve the right to suspend or cancel services until payment is made.
5. Refunds & Cancellations
- Services: If a scheduled service needs to be cancelled or rescheduled, we request that you inform us at least 24 hours in advance to avoid a cancellation fee. Deposits for services may be refunded if services are cancelled within this time frame, but any services already rendered will be billed accordingly.
- Products: If you are unsatisfied with a product purchased from our shop, we offer a 14-day return policy for unused and unopened items. A full refund (minus shipping costs) will be issued if the item is returned in its original condition.
- Custom Orders: For custom-built aquariums or installations, refunds or cancellations will be handled on a case-by-case basis. Since these orders are specifically designed for you, we recommend reviewing all details before confirming your purchase.
6. Taxes
All services and products are subject to applicable local taxes, which will be added at checkout or included in the invoice for services.
7. Security & Privacy
We take your payment security seriously. All transactions are processed through secure payment gateways, and sensitive information such as credit card numbers and personal data is protected using encryption technology. For more details, please refer to our Privacy Policy.
8. Changes to the Payment Policy
Matthews Aquatic Paradise Ltd reserves the right to modify or update this Payment Policy at any time. Any changes will be posted on this page, and the updated date will be reflected at the top of the policy. We encourage you to check this policy periodically for any updates.
If you have any questions or concerns regarding our payment process, please don’t hesitate to contact us.