Effective Date: 17/03/2026
Last Updated: 17/03/2026
At Matthews Aquatic Paradise Ltd, the safety of our customers, staff, and aquatic community is our top priority. We are committed to providing exceptional aquatic services and quality products from our aquarium shop while adhering to COVID-19 safety guidelines.
Our Commitment to Safe Services
We continue to operate responsibly, ensuring that every visit to our store or service call is as safe as possible. Our COVID-19 measures are in line with government recommendations and public health advice.
Safety Measures We Follow
- Staff Health Checks: All team members undergo daily symptom screenings and are instructed to stay home if unwell.
- Personal Protective Equipment (PPE): Masks and gloves are worn when handling aquatic products, fish, or during home aquarium services.
- Enhanced Sanitization: Regular cleaning and disinfection of our store, aquariums, tools, and vehicles used for on-site services.
- Social Distancing: Clear signage, floor markings, and limited in-store capacity to maintain safe distancing.
- Contactless Payments & Orders: Encouraging online orders and digital payments to minimize contact.
Guidelines for Our Customers
- Please refrain from visiting if you or someone in your household shows COVID-19 symptoms.
- Follow our in-store safety instructions and social distancing measures.
- Contactless payment methods are preferred when possible.
Adjustments to Services
- In-store Shopping: Open with safety protocols in place, including limited capacity and sanitization stations.
- Home Aquatic Services: Available for essential maintenance, installations, and emergency aquarium care, following strict safety procedures.
- Workshops & Events: Temporarily suspended or adapted to virtual sessions to protect community health.
Transparency and Updates
We are committed to keeping our customers informed. Any updates or changes to our COVID-19 policy will be communicated through our website, email, and social media channels.
Contact Us
For questions about our COVID-19 policy or to schedule aquarium services safely, contact us:
Phone: 0333 335 6959
Email: info@matthewsaquaticparadfise.co.uk
Website: www.matthewsaquaticparadise.co.uk