Sales Terms & Conditions – Matthews Aquatic Paradise Ltd

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Last Updated: 12/03/2026

These Sales Terms & Conditions (“Sales Terms”) govern the sale of products and services by Matthews Aquatic Paradise Ltd (“we”, “our”, or “us”) to customers in the United Kingdom (“you” or “customer”). By placing an order, you agree to these terms.

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1. Company Information

Matthews Aquatic Paradise Ltd
Registered in the UK
Company Number: 15632939
Registered Office: Suite A 82 James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE
Email: info@matthewsaquaticparadise.co.uk

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2. Orders and Acceptance

1. All orders are subject to acceptance by us.
2. We may refuse or cancel any order at our discretion (e.g., stock unavailability or pricing errors).
3. A contract is formed when we confirm your order via email.

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3. Pricing and Payment

1. Prices are displayed in GBP (£) and include VAT where applicable.
2. Prices may change without notice, but any changes do not affect orders already confirmed.
3. Payment must be made in full at the time of order unless otherwise agreed.
4. We accept payment via buy now pay later, debit card, credit card, cash.

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4. Delivery

1. Delivery times are estimates and not guaranteed.
2. We will make reasonable efforts to deliver products within the stated timeframe.
3. Risk passes to the customer upon delivery. You are responsible for inspecting goods upon receipt and reporting any damage immediately.
4. Delivery costs will be shown at checkout and are the responsibility of the customer unless stated otherwise.

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5. Returns, Refunds & Cancellations

1. You may cancel orders or return products in accordance with UK Consumer Rights and Distance Selling Regulations.
2. Goods must be returned in their original packaging, unused, and undamaged.
3. Refunds will be issued using the same payment method used for purchase, minus any reasonable handling or shipping fees where applicable.
4. Certain products (e.g., perishable items, custom orders, or live fish) may not be eligible for return unless faulty.

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6. Product Information

1. We make every effort to ensure product descriptions, images, and specifications are accurate.
2. Slight variations in appearance, size, or colour may occur, and do not constitute a breach of contract.
3. Any advice provided on products or maintenance is for guidance only and does not replace professional consultation.

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7. Warranty & Liability

1. Products are covered by any manufacturer warranty where applicable.
2. To the fullest extent permitted by UK law, Matthews Aquatic Paradise Ltd is not liable for indirect or consequential loss arising from product use.
3. Liability for defective products is limited to repair, replacement, or refund.

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8. Intellectual Property

All product images, descriptions, and content on the website are owned by Matthews Aquatic Paradise Ltd or its licensors. They may not be copied, distributed, or used without prior written consent.

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9. Governing Law

These Sales Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

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10. Contact Us

For questions regarding orders, products, or these Sales Terms:

Matthews Aquatic Paradise Ltd
Email: info@matthewsaquaticparadise.co.uk
Website: www.matthewsaquaticparadise.co.uk

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