Last Updated: 12/03/2026
These General Terms & Conditions (“Terms”) apply to all users, customers, and visitors of the website and services provided by Matthews Aquatic Paradise Ltd (“we”, “our”, or “us”). By accessing this website or using our services, you agree to these Terms.
1. Company Information
Matthews Aquatic Paradise Ltd
Registered in the United Kingdom
Company Number: 15632939
Registered Office: Suite A 82 James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE
Email: info@matthewsaquaticparadise.co.uk
2. Website Use
- You may use this website for lawful purposes only.
- You agree not to misuse the website, upload harmful content, or attempt unauthorised access.
- We reserve the right to suspend or terminate access for breaches of these Terms.
3. Intellectual Property
- All content on this website, including text, images, logos, graphics, and design, is owned by Matthews Aquatic Paradise Ltd or its licensors.
- You may view, download, or print content for personal, non-commercial use only.
- Any reproduction, distribution, or exploitation of content without written permission is prohibited.
4. Products and Services
- Product information, descriptions, and pricing are provided in good faith.
- Prices and availability may change without notice.
- Images may differ slightly from actual products.
- Advice provided on our website is for general guidance only.
5. Orders and Payment
- Orders are accepted when confirmed by us via email.
- Payment must be made in full at the time of purchase.
- We accept payments via buy now pay later, cash, debit card, credit card.
6. Delivery and Risk
- Delivery times are estimates only and not guaranteed.
- Risk passes to the customer upon delivery.
- Customers should inspect goods on receipt and report damage immediately.
7. Returns, Refunds & Cancellations
- Returns and refunds are handled in accordance with UK Consumer Rights and Distance Selling Regulations.
- Products must be returned in original condition, unused, and in original packaging.
- Certain products, such as perishable items or custom orders, may not be eligible for return unless faulty.
8. Limitation of Liability
- To the fullest extent permitted by UK law, Matthews Aquatic Paradise Ltd is not liable for indirect, consequential, or incidental loss arising from the use of the website, products, or services.
- Our liability for defective products is limited to repair, replacement, or refund.
9. External Links
- Our website may link to third-party websites for convenience.
- We do not control or endorse third-party content and accept no responsibility for external sites.
10. Privacy and Data Protection
- Your use of the website is also subject to our Privacy Policy and Cookie Policy, which explain how personal data is collected, used, and protected in accordance with UK GDPR.
11. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact Us
For any questions regarding these Terms and Conditions:
Matthews Aquatic Paradise Ltd
Email: info@matthewsaquaticparadise.co.uk
Website: www.matthewsaquaticoparadise.co.uk