Last Updated: June 2026
Welcome to Matthews’ Aquatic Paradise Ltd. By accessing and using our website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.
1. About Us
Matthews’ Aquatic Paradise Ltd is a UK-based aquatic specialist offering aquarium products, aquatic livestock, aquarium installations, maintenance services, aquascaping solutions, and related services.
Website: Matthews’ Aquatic Paradise Ltd
Email: info@matthewsaquaticparadise.co.uk
Telephone: 0333 335 6959
2. Acceptance of Terms
By using this website, placing an order, requesting a quotation, or booking a service, you confirm that you have read, understood, and agreed to these Terms and Conditions.
3. Products and Services
We strive to ensure all descriptions, images, specifications, and pricing are accurate. However, we reserve the right to:
- Correct errors or omissions.
- Modify products, services, and pricing without prior notice.
- Refuse or cancel orders where pricing or product information is incorrect.
Livestock, plants, and aquarium products may vary in appearance due to natural variations.
4. Orders
All orders are subject to acceptance and availability.
Upon placing an order, you will receive confirmation acknowledging receipt. This confirmation does not constitute acceptance of the order.
A contract is formed only when payment has been processed and the order has been dispatched or the service booking has been confirmed.
5. Pricing and Payment
All prices are displayed in Pounds Sterling (£).
Payment must be received in full before products are dispatched or services commence unless otherwise agreed in writing.
We reserve the right to change prices at any time without notice.
6. Delivery
Delivery times are estimates and not guaranteed.
We are not liable for delays caused by:
- Courier services
- Weather conditions
- Supply chain disruptions
- Events beyond our reasonable control
Customers are responsible for providing accurate delivery information.
7. Aquarium Installation and Maintenance Services
For installation and maintenance services:
- Customers must provide safe and reasonable access to the property.
- Any electrical or structural requirements remain the customer’s responsibility unless otherwise agreed.
- Service appointments may be rescheduled due to unforeseen circumstances.
Additional charges may apply for work outside the agreed scope.
8. Livestock Sales
The health and wellbeing of aquatic livestock are our priority.
Customers must ensure they have suitable aquarium conditions before purchasing livestock.
We reserve the right to refuse livestock sales where animal welfare concerns exist.
Due to the nature of live animals, additional guarantees and exclusions may apply.
9. Returns and Refunds
Customers have statutory rights under UK consumer law.
For non-livestock products:
- Return requests should be made within 14 days of receipt.
- Products must be unused and in their original condition.
- Return shipping costs may apply unless the item is faulty or supplied incorrectly.
Custom-made, bespoke, or special-order items may be non-refundable.
10. Intellectual Property
All website content, including:
- Text
- Images
- Logos
- Graphics
- Product descriptions
remains the property of Matthews’ Aquatic Paradise Ltd or its licensors.
No content may be copied, reproduced, distributed, or used without prior written consent.
11. Website Use
You agree not to:
- Use the website unlawfully.
- Attempt to gain unauthorised access to systems or data.
- Upload malicious software or harmful content.
- Disrupt website functionality.
12. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the content, security, or privacy practices of external websites.
13. Limitation of Liability
To the fullest extent permitted by law, Matthews’ Aquatic Paradise Ltd shall not be liable for:
- Indirect or consequential losses.
- Loss of profits or business opportunities.
- Delays or failures beyond our reasonable control.
Nothing in these Terms excludes liability for death, personal injury, fraud, or any liability that cannot legally be excluded under UK law.
14. Privacy
Your use of our website is also governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
15. Changes to These Terms
We reserve the right to update these Terms and Conditions at any time.
Updated versions will be posted on this page and become effective immediately upon publication.
16. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
17. Contact Information
Matthews’ Aquatic Paradise Ltd
Website: matthewsaquaticparadise.co.uk
Email: info@matthewsaquaticparadise.co.uk
Telephone: 0333 335 6959